For a while we found peace in Hartenbos where our family (and the children’s cousins) have been living for years. We were amazed to see the new Hartenbos Seefront retail centre as we entered. It was also clear that Hartenbos and Mossel Bay are nowadays ‘big towns’ which no longer generate their income during holiday periods only.

Once again, it was interesting to see the difference in the service levels of different types of companies. For example, a certain venue advertised that a new drink would be available at a Steve Hoffmeyer concert – but within an hour they were out of stock, and later out of change as well. On the other hand, certain coffee shops and restaurants have delivered world-class service.

So what is my point?

• Excellence is not optional if you plan to run a profitable and long-term business. Thanks to social media and online review platforms, there is no longer a hiding place for individuals and businesses that provide poor service.
• Excellence begins in your head. It’s a way of thinking and doing – a world-class attitude that has a spin-off in everything that you take on, regardless of whether you have your own business or not.

My latest Klipkouers interview: Listen HERE to Episode 61 with Theo Vorster.

I recently launched my first series of digital business products. The eBook is a business resource of 62 pages and includes 104 sales strategies and business errors of Afrikaner entrepreneurs as well as a brand-new KLIPKOUERS digi-magazine. Click here for more information.